Privacy policies

Last Updated: February 1, 2025

This Privacy Policy applies to all services provided by Nile Telecom Solutions across our 33 global branches.

1. Introduction

Nile Telecom Solutions ("we," "our," or "us"), a subsidiary of MEDAF Investment Group, is committed to protecting your privacy and ensuring the security of your personal data. This comprehensive privacy policy explains our practices regarding the collection, use, disclosure, and protection of information that we collect when you interact with our services, websites, or business operations across Africa, the Middle East, and Europe.

As a leading provider of telecommunications and IT solutions, we understand the importance of maintaining the confidentiality and security of your information. This policy applies to all our services, including but not limited to telecommunications infrastructure, IT systems integration, managed services, and digital transformation solutions.

2. Definitions

Personal Data: Any information relating to an identified or identifiable natural person.
Data Controller: Nile Telecom Solutions, determining the purposes and means of processing personal data.
Data Processor: Third parties who process personal data on behalf of Nile Telecom Solutions.
User: Any individual accessing or using our services.
Services: All products, services, content, features, technologies, or functions offered by Nile Telecom Solutions.

3. Information We Collect

3.1 Personal Information

Full name and title
Contact information (email address, phone numbers, physical address)
Business contact details and company information
Account credentials and authentication data
Payment and billing information
National identification numbers (when required by law)
Professional and employment information
Communication preferences and language settings
Customer service interaction records

3.2 Technical Information

IP addresses and device identifiers
Browser type, version, and plugins
Operating system information
Mobile device information and unique identifiers
Usage data and analytics
Network and connection information
Location data (with consent)
Cookies and similar tracking technologies
System logs and performance data

3.3 Business and Transaction Data

Service usage history and preferences
Transaction records and billing history
Contract and agreement details
Project specifications and requirements
Customer feedback and survey responses

4. Legal Basis for Processing

4.1 Contractual Necessity

Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

4.2 Legal Obligation

Processing necessary for compliance with our legal obligations under applicable telecommunications and data protection laws.

4.3 Legitimate Interests

Processing necessary for our legitimate interests or those of third parties, except where overridden by your data protection interests.

4.4 Consent

Processing based on your specific consent for one or more specified purposes.

5. How We Use Your Information

5.1 Service Delivery

• Providing telecommunications services
• Managing customer relationships
• Processing payments and transactions
• Service optimization and maintenance
• Technical support and troubleshooting
• Network monitoring and security

5.2 Communication

• Service updates and notifications
• Technical support communications
• Marketing communications (with consent)
• Customer feedback and surveys
• Account notifications
• Security alerts and updates

5.3 Business Operations

• Market research and analysis
• Service improvement and development
• Fraud prevention and security
• Legal compliance and reporting
• Business planning and strategy

6. Data Sharing and Disclosure

6.1 Within MEDAF Group

We may share your information with other entities within the MEDAF Investment Group for legitimate business purposes, always ensuring appropriate data protection measures are in place.

6.2 Third-Party Service Providers

We engage trusted third-party service providers to assist in:

Payment processing
Cloud storage services
Analytics services
Customer support tools
Marketing services (with consent)

6.3 Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property.

7. Data Protection Measures

7.1 Technical Measures

• Industry-standard encryption for data in transit and at rest
• Multi-factor authentication systems
• Advanced firewalls and intrusion detection
• Regular security assessments and penetration testing
• Automated threat detection systems

7.2 Organizational Measures

• Regular employee training on data protection
• Access control and authentication procedures
• Data protection impact assessments
• Incident response procedures
• Regular security audits and compliance checks

8. International Data Transfers

Given our global operations across 33 countries, we may transfer your personal data to countries outside your residence. We ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Binding corporate rules
• Adequacy decisions by relevant authorities
• Other legal safeguards as required

9. Your Rights

9.1 Access Rights

Right to request access to your personal data and obtain information about how we process it.

9.2 Rectification

Right to request correction of inaccurate personal data or completion of incomplete data.

9.3 Erasure

Right to request deletion of personal data under certain circumstances.

9.4 Data Portability

Right to receive your personal data in a structured, commonly used format and transmit it to another controller.

10. Data Retention

We retain your personal data for as long as necessary to:

Provide our services and fulfill our contractual obligations
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements
Maintain business records for analytical purposes

After the retention period expires, your data will be securely deleted or anonymized.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:

Post the updated policy on our website
Update the "Last Updated" date at the top of this policy
Notify you through appropriate channels
Obtain your consent when required by law

12. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: privacy@niletelecom.com

Phone: +20 2 2461 9937

Address: MEDAF Tower, 26th July Corridor, Sheikh Zayed, Giza, Egypt