Terms of Service

Nile Telecom Solutions - A MEDAF Group Company

Last Updated: February 1, 2025

These Terms of Service govern your use of services provided by Nile Telecom Solutions across our global operations.

1. Agreement to Terms

By accessing or using our services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access or use our services.

These Terms of Service constitute a legally binding agreement between you and Nile Telecom Solutions regarding your use of our telecommunications and IT services.

2. Definitions

  • Services: All telecommunications, IT solutions, and related services provided by Nile Telecom Solutions.
  • User/Customer: Any individual or entity that accesses or uses our services.
  • Agreement: The entire contractual relationship between Nile Telecom Solutions and the User.
  • Content: Any information, data, text, software, or materials provided through our services.
  • Equipment: Any hardware, devices, or infrastructure provided or used in connection with our services.

3. Service Description

3.1 Service Offerings

  • Telecommunications infrastructure and connectivity
  • IT systems integration and solutions
  • Managed services and support
  • Digital transformation solutions
  • Cloud services and hosting
  • Network security services

3.2 Service Quality

We strive to provide high-quality services according to industry standards and our service level agreements. However, we do not guarantee uninterrupted or error-free service operation.

4. User Obligations

4.1 Account Responsibilities

  • • Maintain accurate and up-to-date account information
  • • Protect account credentials and prevent unauthorized access
  • • Notify us immediately of any security breaches
  • • Comply with all applicable laws and regulations

4.2 Prohibited Activities

  • • Unauthorized access or interference with our services
  • • Distribution of malware or harmful content
  • • Violation of intellectual property rights
  • • Engaging in fraudulent or illegal activities
  • • Reselling services without authorization

5. Payment Terms

5.1 Fees and Charges

You agree to pay all fees associated with the services as per the agreed pricing terms. Fees are exclusive of taxes unless stated otherwise.

5.2 Billing and Payment

  • • Payment is due according to agreed payment terms
  • • Late payments may incur additional charges
  • • We reserve the right to suspend services for non-payment
  • • All fees are non-refundable unless stated otherwise

6. Intellectual Property

All intellectual property rights in our services, including software, trademarks, and content, remain our property or that of our licensors.

  • • Users may not copy, modify, or distribute our intellectual property
  • • Limited license granted for service use only
  • • User-generated content remains user property
  • • We respect third-party intellectual property rights

7. Limitation of Liability

To the maximum extent permitted by law, Nile Telecom Solutions shall not be liable for:

  • • Indirect, incidental, or consequential damages
  • • Service interruptions or data loss
  • • Third-party actions or content
  • • Force majeure events

8. Term and Termination

8.1 Term

These Terms remain in effect until terminated by either party according to the agreement terms.

8.2 Termination

  • • We may terminate services for breach of terms
  • • Users may terminate according to service agreements
  • • Notice requirements apply as per agreement
  • • Certain obligations survive termination

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Egypt, without regard to its conflict of law provisions.

Any disputes shall be resolved in the courts of Cairo, Egypt, unless otherwise specified in individual service agreements.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes through appropriate channels.

Continued use of our services after changes constitutes acceptance of the modified Terms.

11. Contact Information

For questions about these Terms of Service, please contact us:

Email: legal@niletelecom.com

Phone: +20 2 2461 9937

Address: MEDAF Tower, 26th July Corridor, Sheikh Zayed, Giza, Egypt